Vacancy
IT Operations
Application Support Specialist (m/f/d) – Early Shift
full-time
Hong Kong
Company Description
Since its foundation in 2007, Solactive AG has evolved into one of the world’s most important and fastest-growing index providers. From our headquarters in Frankfurt, we power global investment products across ETFs, structured products, and mandates. Our reputation is built on innovation, speed, flexibility, and strong partnerships.
Job Overview
Do you like the satisfying feeling of solving a complex problem? Are you looking for the thrill of working under pressure? Do you want to have a concrete positive impact in one of the cutting-edge applications in the modern FinTech sphere? Then this job is made for you!
Your Tasks
  • Maintaining our proprietary, high-performance index platform
  • Being the first contact person for our business users in Hong Kong, Frankfurt, and Toronto in questions related to data and data quality, as well as the underlying applications 
  • Close cooperation with our clients, business teams and our IT teams 
  • Analyzing and solving customers (internal client) problems or proposing solutions to the responsible department 
  • Gathering and analyzing data to evaluate business transactions and processes 
  • Supporting and conducting tests of platform changes 
  • Monitoring of running services and analyzing logs for our different servers 
  • Continuously identifying and implementing optimization opportunities within our processes
Your Profile
  • Minimum of 3 years’ experience in technical/application support, with a solid understanding of customer service practices and procedures
  • Experience with API requests/responses and relational databases, especially SQL
  • Strong knowledge of Linux
  • Experience with monitoring tools and job scheduling
  • Good understanding of ITIL concepts, including Incident Management, Change Management, and Release Management
  • Ability to provide daily support for the production environment, take ownership of issues, and resolve problems promptly to minimize disruption to clients
  • Interest in financial market data
  • Ability to work independently and remain effective under pressure
  • Highly structured, motivated team player with intercultural competence and excellent communication skills in English (both verbal and written)
  • Ability to fully document solutions and procedures
  • Proactive, adaptable, and self-managing, with a proven ability to lead project initiatives
  • Background in data analysis or finance is a plus
  • Ability to work on an early shift from the office, with a start time of 6 a.m.
Our Offer
  • Join our highly motivated international team with colleagues from around 50 different nationalities 
  • Delve into the inner workings of a thriving FinTech company 
  • Enjoy our modern, flat hierarchy, and startup-like culture 
  • Take over responsibility from day one and build relationships in- and outside the company 
  • Modern office space in the heart of Hong Kong’s financial district, employee lounge, free beverages, fruits, and more 
  • Engage in our various networking and social events 
  • Grow both personally and professionally through our diverse trainings 
  • Embrace a flexible work culture with a hybrid work model, within a diverse and dynamic environment

Your Application
Interested? Don’t miss your chance and directly apply online by clicking the “Apply now” button on our website and filling in the application form. Please make sure to also upload your CV, cover letter and relevant references. Your contact person is Timothy Donovan +49 (0) 69 719 160 261. We are looking forward to hearing from you! 


Recruiting process
It really is all about the people.

  1. 1.

    Screening Call

    Recruiter

    The screening / introduction round is focus on assessment of a candidate's basic qualifications and determine whether (s)he is a good fit for the role and the company.

  2. 2.

    Meeting the team

    Hiring manager + team

    The team round is focused on the candidate’s subject-matter know-how and abilities. The interviewer will ask questions specific to the job and the candidate’s prior experience. The candidate will be expected to provide specific examples to demonstrate his/her subject- matter knowledge.

  3. 3.

    Task round

    From the hiring manager + team

    This one is an optional round, primarily targeted towards technical roles such as developers, that aims to filter out unfit candidates based on their coding skills.
    As part of the optional task round, the candidate will be given a home task to solve within a specified Roopalieline, which they will need to complete and send back to the hiring team for evaluation.

  4. 4.

    Management talk

    HR business partner + Department Head / C-Level

    The management round is the opportunity for the candidate to show qualifications and motivation for the role, from a strategic company-fit point of view.
    Moreover, it is an opportunity for the candidate to learn more about the company's culture and vision.

Roopali

Hello!

We’re constantly looking for talented people to join us, and have opportunities available in a wide variety of roles.

Roopali, Human Resources

Do you need your own index?

We constantly develop tailor-made and multi-asset class index solutions.