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Full-time, Permanent Employment

Team Lead Help Desk & Support (m/f) | Berlin

Company Description

Solactive AG is a FinTech company operating globally and growing at a fast pace. Since 2007, we develop tailor-made and multi-asset class index solutions for ETFs and other index-linked investment products for the leading global investment banks and asset managers as our clients. Our software development and core technology team, responsible for the infrastructure, development, operation and maintenance of our index calculation and publication engine, is based in Berlin (Europe’s most exciting capital) and is now hiring!

Job Overview

Providing excellent customer support for complex IT systems is where you excel in? At the same time, you enjoy taking over responsibility and are willing to challenge the status quo and play a major role in the further development of our technical support team? With your enthusiasm you are able to motivate others and help them realize their full potential? Plus, are you ready for a new challenge in a stimulating environment in one of the most promising areas of the financial markets? Then you will very likely fit into our team!

Your Tasks

  • Managing and expanding the technical support team, currently consisting of 5 employees
  • Being responsible for all support activities for our proprietary index platform
  • Acting as the interface between the users of the platform and our internal project management and development teams
  • Incident and problem management in day-to-day business
  • Ensuring adherence to service level agreements (SLAs)
  • Analyzing and documentation of error situations as well as business transactions and processes •
  • Continuously improving existing processes
  • Being responsible for the monthly management / service reporting
  • Coaching and mentoring of team members

Your Profile

  • Several years of experience in support or operations of complex, high-availability IT systems
  • First experience in building and leading a team
  • Interest in the financial industry
  • Good command of MS Office
  • Experience in ticket systems, e.g. Jira
  • Basic database knowledge (SQL) as well as first experience with Linux is beneficial
  • Profound level of customer-orientation and communication skills
  • Ability to effectively manage high stress situations
  • Strong analytical and problem-solving skills
  • Excellent German and English skills
  • Willingness to work flexible hours upon agreement

Our Offer

  • A challenging and exciting field in a very successful and strongly growing FinTech
  • Active teamwork and a steep learning curve right from the start
  • Working with modern, exciting technologies in a fast-paced, highly professional environment
  • Centrally located office in Berlin-Friedrichshain with an amazing view
  • A permanent contract
  • Free choice of technical equipment (e.g. Mac/Linux)
  • An attractive salary package

Your Application

Interested? Don’t miss your chance and send your application incl. a short cover letter, CV and relevant certificates in one pdf (max. 5 MB) to: jobs.berlin@solactive.comYour contact person is Claudia Heinze. We are looking forward to hearing from you!

Apply now

Eva, Human Resources Specialist

Hello! If you’re reading this then hopefully you’re considering a career with us. We’re constantly looking for talented people to join us, and have opportunities available in a wide variety of roles. We offer jobs where you can make a real difference to how the industry evolves. Come on, what are you waiting for? Apply now!

Eva, Human Resources Specialist

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